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YOUR STEP-BY-STEP REFUND TOOLKIT

Turn a hotel complaint into a refund

Cancellation refused · Charged after cancelling · Overbooked on arrival · Not as described · Lousy room · Hotel complaint ignored · Booking support gone silent

Start my refund →
Takes about two minutes · No card needed · No commission on what you recover
7 in 10 travelers never get back what they’re owed — be the one who does.
refund-request
STAGE 1 OF 3 · PREPARING

We’re preparing your refund request…

To: Booking.com B.V. — Customer Disputes
Re: Reservation #2847-1193, Hotel Marisol
Drafted with 2refund · ready in a moment
booking-reply
✓ REFUND APPROVED
Ref CB-4471 · Booking.com Customer Disputes · reply
To: The customer
Re: Reservation #2847-1193, Hotel Marisol
Amount paid$520
Refund amount (60%)$312
✓ Credited to your card within 10 business days
Booking.com B.V. · Customer Disputes
THE ODDS

Most refund requests get stuck in the support queue1

Got burned on a booking
everyone
Cancelled stays, surprise charges, rooms nothing like the photos.
Put your refund request in writing
~30%
Most stop at the support chat — putting it in writing feels like too much work.
Get past the first “no”
~10%
One scripted refusal is where almost everyone gives up.
Get the money back
~6%
A persistent handful see it through alone.

Why this works: you’re using rules that already exist2

When a stay isn’t delivered as described, the platform’s published refund policy — and the general consumer rules in the EU, UK and US — usually say the money should come back. A clear written request that quotes those rules is simply harder to brush off than a chat message.

Visa and Mastercard let you ask your bank to review a charge when a service wasn’t provided. It’s a standard feature of the card you already have — we just explain how and when you can use it.

It’s a public, self-service process designed for disputes exactly this size: simple forms, small fees, no lawyer needed. Often just knowing it exists is enough — a clear, polite request usually settles things long before that.

HOW IT WORKS

A simple, step-by-step guide3

You tell us what happened in two minutes, and we hand you a ready-made message for each step — you only use as many as it takes to get your refund.

1

Message the owner directly

Start here

Your first move is the property’s owner, not a call centre. We help you send a clear, friendly message through Booking.com’s own chat — in writing, so there’s a record — laying out what went wrong and what you’d like put right. Keep it in the chat: a phone call leaves you nothing to show later. Plenty of cases are sorted right here, owner to guest.

2

A clear request to the platform

Most end here

If the owner won’t fix it, we help you put the same case to Booking.com itself — a clear written request that points to their own published policy and your booking date, rather than a chat lost in the support queue. A message in writing is much harder to brush aside.

3

Ask your bank to take a look

A standard card option

If they keep stalling, we explain how to ask your bank or card provider to review the charge using the same booking details. It’s a standard option your card already gives you — we just show you how and when to use it.

4

If you decide to take it further

Public self-service process

And if you ever choose to go further, we point you to how small claims works where you live — the public, self-service process built for everyday disputes (for reference, many US states let you file for $10,000+, and the EU’s Small Claims Procedure covers cross-border claims up to €5,000, no lawyer needed). It’s information to help you decide — most cases never get this far.

We start where it hurts most: Booking.com.

Stalled hotel refunds are the worst offender, so that’s where we start. The same templates work anywhere support hides behind the fine print — and the rest is coming fast.

Booking.comLIVE FIRST
AirbnbNEXT
ExpediaNEXT
RyanairNEXT
AmazonSOON

The questions support hopes you won’t ask.

Completely. 2refund is a self-help tool: we give you tips and ready-made message templates that quote the platforms’ own published refund policies and the consumer rules that already exist. We’re not a law firm and don’t give legal advice or act on your behalf — you send everything yourself and decide every step.
Your first claim and its first request letter are free — no card required. If you also want the templates for the later steps (follow-up replies, your card’s dispute option, small claims), plans start at $39/year with the first month free, cancel anytime. That’s the only charge — we take no commission on what you recover, whether it’s $100 or $10,000.
Support is trained to stall, apologize, and run out the clock. We help you send a clear written request that quotes the platform’s own refund policy — the kind that’s harder to brush aside than a chat — and we show you the next options if you need them.
We’re starting with Booking.com and hotel stays, where stalled refunds are worst. Airbnb, Expedia, Ryanair and Amazon are next — start a claim and tell us where you got stuck.
We store your refund history and the platform terms that applied on your booking date, so nobody can move the goalposts later. We never sell your data — full stop.

Your refund, made simple.

Start your claim now — two minutes to tell us what happened, and we take it from there.

Start my refund request →

1Illustrative funnel based on published consumer-complaint statistics — outcomes depend on the individual case. Live product numbers will be published here once we’re out of beta.

2General information, not legal advice — venues and limits vary by country and state.

3Small-claims limits and processes vary by state and country — if you ever get that far, we point you to the right ones. 2refund is a self-help tool that provides tips and message templates only; this is general information, not legal advice.