Terms of service
These terms govern your use of 2refund (the “Service”). By creating an account or opening a claim you agree to them. If you do not agree, do not use the Service.
1. Pre-launch period
2refund is currently in a pre-launch (beta) period. The Service is under active development: features may change, be interrupted or be withdrawn, and these terms will be revised before general availability. We will notify registered users of material changes by email or in the product.
2. What the Service does — and does not do
2refund helps you prepare, structure and follow up on refund requests to booking and e-commerce platforms: it drafts request letters from the information you provide, tracks deadlines and stages, and suggests next steps such as a bank dispute or a court pre-action notice.
The Service does not send or file anything on your behalf. It produces draft documents and instructions; you send them yourself — from your own email, platform account or bank — and only after you have checked that they are accurate. The drafts are generated by AI models, which can be imprecise or make mistakes, so before sending you must verify every fact, amount, date, reference and legal citation in the document (see section 6).
2refund is not a law firm and does not provide legal advice or legal representation. Everything the Service produces is general information and document drafting assistance. Consumer-protection rules, bank-dispute rules and small-claims limits vary by country and state; for advice on your specific situation, consult a qualified lawyer in your jurisdiction.
3. No guarantee of outcome
We do not guarantee that any platform, merchant, bank or court will grant your refund, in full or in part, or respond within any timeframe. Success depends on the facts of your case, the applicable terms and law, and the counterparty’s conduct — none of which we control.
4. Your account
You need an account (Google sign-in or email) to open a claim. You must be at least 18 years old and provide accurate account information. You are responsible for activity under your account and for keeping access to it secure.
5. Plans and billing
- Free: your first claim and its Stage 1 request letter are free. No payment method is required.
- Standard ($39/year) and Max ($99/year): yearly subscriptions that start with a 1-month free trial. Your payment method is authorised at checkout and charged only when the trial ends.
The subscription is the only thing we ever charge. We take no commission, success fee or percentage of the money you recover: whether your refund is $100 or $10,000, the price of the plan is the same, and everything you get back is yours in full.
Payments are processed by Paddle, our payment provider and merchant of record. You can cancel at any time; the subscription then simply does not renew — you keep access until the end of the period you have paid for, and the letters and case files already generated remain available to you. Refunds of subscription charges are handled under our Refund policy.
Prices may change; changes never apply retroactively to a period you have already paid for.
6. AI-generated content
Letters, suggested replies and chat answers are generated by AI from the information you provide. AI models can produce text that is inaccurate, incomplete or wrong, including misstated facts, amounts and legal references. Every document the Service gives you is a draft: you must review and verify it before sending, and you alone decide whether and when to send it. Because the Service does not send anything for you, you are responsible for the content of everything you send to a platform, bank or court under your own name.
7. Your responsibilities
- The information and evidence you provide is accurate to the best of your knowledge.
- You have the right to claim the refund in question.
- You will not use the Service to pursue claims you know to be false, to harass anyone, or for any unlawful purpose.
- You will not attempt to disrupt the Service, probe its security, or access other users’ data.
We may suspend or close accounts that breach these terms, with a refund of any unused paid period unless the breach involves fraud or abuse.
8. Your content and our content
The claim details, evidence and documents you upload remain yours. You grant us the licence needed to store and process them in order to provide the Service. The letters generated for your case are yours to use for pursuing that claim. The Service itself — its software, design, templates and brand — belongs to 2refund and may not be copied or resold.
9. Service availability — no warranty
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. Especially during the pre-launch period, we do not guarantee that the Service will be available, accurate or preserved at any given time. Nothing in this section limits rights that consumer law gives you and that cannot be waived.
10. Limitation of liability
To the maximum extent permitted by law, 2refund’s total liability for any claims arising out of the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or $50 if you have paid nothing). We are not liable for indirect or consequential losses, including a refund you did not recover, missed deadlines caused by third parties, or decisions of platforms, banks or courts.
11. Termination
You can stop using the Service at any time and ask us to delete your account and data (see the Privacy policy). We may discontinue the Service during the pre-launch period; if we do, we will give notice and refund the unused part of any paid subscription.
12. Changes to these terms
We may update these terms as the product evolves. The “last updated” date above always reflects the current version, and material changes will be announced to registered users in advance. Continuing to use the Service after a change takes effect means you accept the updated terms.
13. Contact
Questions about these terms: [email protected].