Accommodation
Hotels, rentals and booking platforms quietly support a refund far more often than people realise — when a place isn't as described, gets cancelled on you, or is never delivered. Pick the situation you're in, or read how the platforms' terms and your routes to a refund work. General information, not legal advice.
SituationsStart from what actually went wrong — overbooking, a bad room, surprise fees, a wrong charge, a scam. Each guide walks through what the rules say and how to ask for your money back.9 guides
Booking platform termsHow the platform's own rules work — confirmed bookings, booking types, misdescription — and the everyday consumer protections behind them, plus the bank and small-claims routes for when a property won't pay.6 guides
Practical tipsThe small habits that make a refund easier to get — keeping promises on the record, knowing when to put things in writing, and why a clear, well-placed complaint is fair protection, not aggression.1 guides