Accommodation
Hotels, rentals and booking platforms all run on their own rules — and most of them quietly support a refund when a place isn't as described, gets cancelled on you, or is never delivered. These guides cover the whole picture in plain language: the rights that sit behind every stay, the booking types that set your starting position, and the platform-by-platform fine print. General information, not legal advice.
Booking types — overview
Booking types decoded: why "non-refundable" is rarely the end of the story
Free cancellation, partially refundable, non-refundable, pay-now or pay-later — your rate type sets the starting line, not the finish line. A plain-language guide to what each one really means, and why a non-refundable booking can still come back if you move fast.
Booking.comBooking.com: getting your money back for a stay that wasn't as described
A plain-language summary of Booking.com's own rules — and how they support a refund when an accommodation is misdescribed, cancelled on you, or never delivered.
Hotels — overviewHotel compensation: the money-back right almost nobody uses
A hotel that was overbooked, misdescribed or never delivered can owe you your money back — most travellers just never realise the rules are already on their side. A plain-language guide to using them.