Refund policy

This policy covers refunds of your 2refund subscription — not the refunds we help you recover from booking and e-commerce platforms. We sell a service for getting your money back, so we try to hold ourselves to the standard we ask of others.

1. The free plan costs nothing

Your first claim and its Stage 1 request letter are free, with no payment method required. There is nothing to refund — you can evaluate the Service on your own real case before paying anything.

2. The free trial: cancel before it ends, pay nothing

Both paid plans (Standard $39/year, Max $99/year) start with a 1-month free trial. At checkout your payment method is authorised but not charged; the yearly price is charged only when the trial ends. Cancel at any point before the trial ends and you are never charged at all.

3. Cancelling a subscription

You can cancel at any time — from the subscription page in your account settings or via the link in your Paddle receipt email. Cancelling means the subscription simply does not renew:

• You keep full access until the end of the period you have already paid for.
• No further charges are made after cancellation.
• Everything already generated — letters, counter-replies, your case files — stays available in your account.

4. If you don’t use it, we don’t renew it

If you have not opened a single claim under your subscription by the end of the paid period (the free first claim you may have opened before subscribing doesn’t count), we cancel the renewal automatically. The subscription simply will not renew, and you will not be charged for another year of a service you weren’t using.

5. Refunds after a charge

If you were charged and change your mind, write to us within 14 days of the charge (including a yearly renewal) and we will refund it in full, provided you have not made substantial use of the paid features in that period — for example, generating follow-up letters on multiple claims. Outside the 14-day window, or after substantial use, refunds are at our discretion, but we will always refund:

• charges made in error (duplicate charges, charges after a confirmed cancellation);
• periods in which the Service was materially unavailable through our fault — keeping in mind the Service is in a pre-launch period and provided without an availability guarantee (see the Terms of service);
• whatever a mandatory consumer-protection law of your country entitles you to.

A refund does not depend on the outcome of your claims: we charge for preparing and following up on your requests, not for the platform’s decision, so an unsuccessful claim is not by itself grounds for a refund.

We do not offer partial (pro-rata) refunds for the unused remainder of a period. A subscription is access for the whole period to the letter templates, step-by-step guides and recommendations we have researched, tested and curated — that access is provided in full from the first day, not metered out over the year.

6. How to request a refund

Email [email protected] from the address on your account, or use the link in your Paddle receipt. Payments are processed by Paddle as merchant of record, so approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days.

7. Changes

We may update this policy during the pre-launch period; the version in force at the time of your charge applies to that charge. Material changes will be announced to registered users.