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A lens pointing at the bed, a lock changed overnight, someone already inside the flat at check-in. When a stay stops being private, the first move is leaving — the refund request comes after. A plain-language guide to guest privacy and hidden cameras.

A damage claim that lands days after you left is a request, not a bill. Who has to show what, how wear and tear differs from damage, why checkout photos decide most cases, and what to do when the money has already left your card.

The furious review typed in the hotel lobby feels like justice — but posted mid-dispute it tends to cost you the refund it was meant to speed up. A plain-language case for settling the money first, then reviewing honestly, inside the window Booking gives you.

Whether you get a refund can feel like luck. It mostly isn't. A handful of small habits — started early, kept in writing — quietly decide most cases. A plain-language playbook for Booking.com stays.