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A plain-language summary of Booking.com's own rules — and how they support a refund when an accommodation is misdescribed, cancelled on you, or never delivered.

A field guide to the extra charges that turn up at check-in or on your card — a cleaning fee, a kept deposit, a charge for the bed linen, a resort or city-tax line you never saw. One simple test sorts the ones you can question from the ones you agreed to, and refunding cash isn't the only good outcome.

A hotel that was overbooked, misdescribed or never delivered can owe you your money back — most travellers just never realise the rules are already on their side. A plain-language guide to using them.

Bed bugs, mould or no working heating? Money back is one outcome — a move, a partial refund or compensation for what the failure cost you can fit better. A plain-language guide to Booking.com's own rules.