Search guides

The argument that moves money isn't how bad the night felt — it's the gap between the amenity the listing promised and the room you actually got. A plain-language guide to broken amenities on Booking.com and Airbnb: what counts as misdescription, how to prove it, and what a fair partial refund looks like.

A bad stay isn't full refund or nothing. Most fair outcomes are a partial refund — a slice of the price matching the share that failed. A plain-language guide to landing on a proportionate figure for a Booking.com stay.