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A plain-language summary of Booking.com's own rules — and how they support a refund when an accommodation is misdescribed, cancelled on you, or never delivered.

When a Booking.com property cancels on you at the door, the room price is the floor, not the ceiling. A plain-language guide that sorts the money into tiers — what's clearly owed, what's a fair ask, and what's a stretch — so you ask for the right amount, in writing.

A hotel that was overbooked, misdescribed or never delivered can owe you your money back — most travellers just never realise the rules are already on their side. A plain-language guide to using them.